FAQ

Vision Digital

Online Distribution Office:
Vision Digital
Unit 7, 36 Abbott Rd,
Seven Hills, NSW

Telephone:
02 9838 4170

Fax:
02 9838 4172

Why buy Vision digital

FAQ

7 days No Question ask Money back Guarantee.

To return an item to us for your money back:

vision@visiondigital.com.austating your order number and the item/s you wish to return:
Our Customer Service Department will then issue you a Return Authorisation (RA) number and advise our return address
Please ensure you include this RA number with your returned item/s to enable us to process your refund promptly
Our No Questions Asked Money Back Policy applies in relation to every product we sell provided
You notify us of your intention to return the item/s within 7 days of receiving the good
The returned item/s are received by us within 7 days of us providing you with an RA number
The item/s are returned to us in 'as new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact
The item/s are NOT opened, used, worn or damaged, and are in 100% re-saleable condition when we receive them back
The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and re-saleable condition
That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging
Your refund will be the amount you paid for the items returned excluding the Delivery Cost as specified in the customer's Order, Customers must return the products for which they are seeking a refund at their own cost. If they are unable to find a way to return the products, vision can organise a courier to pick up the products from the customer. Customer will be charged the same amount as the Delivery Cost listed in their Order to cover the cost of returning the products.

1 Year Replacement Warranty

All items are sold with a Warranty that ensures what you ordered is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us.

Vision Digital will replace it with a new product if it is found to be not working correctly or faulty within the first 12 months of purchase. At Vision Digital, we stand behind our products and service. We will send our courier to pick up the faulty unit and deliver the new one if it's found to be faulty, at our own cost. This type of high level of warranty is to ensure that you get the perfect working products and not a lemon.

Under the warranty provisions, Vision Digital will replace faulty goods. If the product can not be exchanged by the same or another item with at least the same specifications, then a credit voucher will be provided.

It is a condition of each item's warranty that you securely pack the faulty or damaged item so that it is able to be returned to us via the transport carrier. We strongly recommend you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the item. Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly. Unless otherwise indicated, warranties are return-to-base warranties.

Vision Digital may seek reimbursement of the costs incurred by us when the Product is found to be in good working order .

What is a Dead/Stuck Pixel

important details on the Defective pixel

Screen that has "Dead" or "stuck pixel", which will usually be most visible against a black background, where it will appear red, green, blue, cyan, magenta, or yellow, although stuck red, green, or blue pixels are most common.

For more information on stuck pixels, please read the Wikipedia entry on stuck pixels here

Aussie Owned

We are an Australian owned and operated company based in Sydney. We specialized in Digital TVs and accessories.

All our products are brand new and shipped from Sydney, not overseas, in its original, sealed retail box, with all manuals (in English) and accessories supplied by manufacturer.

You can be confident that Vision is 100% Australian owned and that our products are reliable and meet all Australia requirements.

It's also good to know that none of the hard-earned money you spend on any Vision's products goes into the pockets of overseas shareholders.

Vision Manufacturer Warranty

Most products covered by the manufacturers warranty will contain a warranty card with information on how to obtain technical assistance or make a claim. Please refer to it for warranty terms and conditions, which may vary from product to product.

Procedure for Warranty Claims

To make a warranty claim, please follow the following procedure:

Please call Vision Digital on 02 9838 4170 and speak to one of our friendly staff.
If out of hours or if you are unable to call, please send an email to: vision@visiondigital.com.au
and include in your email:
- Order number (on your invoice)
- Date of purchase
- Detailed description of the problem

Exclusions

Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, Vision Digital expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from visiondigital.com.au for commercial purposes will result in the warranty being voided.

Same day dispatch

All items are dispatched within 24 hours of payment being received.
All items are dispatched by regular Australia Post or TNT courier
All products are covered by full transit insurance.

Delivery Information

At Vision we try our best to make the delivery as quick as possible - that's why we have same day dispatch. Same day dispatch (once payment is received) is made possible by our courier partners, Australia Post eParcel and TNT. When your order is sent on its way we will email you a tracking number so you can trace your delivery online. Delivery will take 2 to 5 days depending on where you are located. We also fully insure all deliveries, so in the unlikely event that a parcel is lost or damaged in transit we have got you covered. This means there is absolutely no risk with the delivery of your order. Our online checkout is protected by secure industry standard SSL protection, for your absolute privacy. We process all credit card payments securely (you will notice the padlock icon in your browser when submitting your payment for an order), and also offer the convenience and security of PayPal.